(Q3) OSHA and FTC (pg. 19,20,21,22)

• Enactment and Enforcement in 1970, • Under the dept. of Labor

protect employees and the public

• lighted exit signs • fire extinguishers • covering of electrical cords • protective bars around • mechanical equipment.

• formaldehyde monitoring (1988): PEL for TWA (.75), STEL (2.0), ACTION LEVEL (.5) • hazardous communication (1988):Disclosure law about hazardous chemicals for protection of employees • blood borne pathogens(1988): provide Hepatitis B vaccination and other requirements. Also, a disclosure law regarding diseases. • needlestick safety and prevention act of 2000:Requires F.H. to have needlestick exposure control plan updated annually and Sharps container requirements.

All OSHA standards require yearly employee training with training records to be kept for 5 years.

Medical records must be kept for 30 years from date employee left work for whatever reason

– fines of up to $15000.00 per violation and other reprimands - Officials make announced visits, sometimes. - A violation is reported to the district manager who normally will contact the F.H. and discuss corrective action - Some complaints can be made by disgruntled employee

• Enactment in 1984 • amended in 1994

to protect the customer (families)

• Heading : name, address and phone number of F.H., GPL and effective date • Must be a list of 16 goods and services separately priced that the funeral home offers • Six mandatory disclosures on GPL • Basic service charge

• choice of goods and services • non-declinable service fee • embalming disclosure • availability of casket price list • availability of OBCPL • alternative containers for direct cremation

• CPL must have name of funeral home, title, effective date and include any alternative containers and any caskets offered for sale. • Does not have any mandatory disclosures

• OBCPL must have name of funeral home, title, effective date and any outer burial containers offered for sale • 1 mandatory disclosure: Outer Burial Containers are not required by law but may be a cemetery requirement

a) mandatory disclosures 1. listing of legal or other requirements 2. embalming approval needs to be signed 3. marked up cash advances b) prices must match exactly as those on the GPL c) must be presented and given at the conclusion of the arrangement conference

Whenever there is a “face to face conversation about your goods or services or their prices, the funeral director must present a GPL

whenever there is a face to face conversation of caskets or their prices a price list must be presented - before showing any caskets and/or outer burial containers, a price list must be presented

• must give accurate responses to inquires of caller. • Can not require the caller to identify themselves • Do not have to mail GPL/CPL/OBCPL if requested, but may do so

• Requiring the consumer to buy unwanted goods/services to receive the wanted goods/services • This is illegal

all price lists and the statement must be kept for at least one year from the date last used or distributed

• unannounced visits or phone calls by “pretend “mourners. • Violations enforced by Attorney General. • Fines can be from $15000 on up.

• Funeral Rule Offenders Program • can request to take this program rather than pay the fine but program is expensive and may not be offered to repeat offenders. It also can be for a fairly long period of time