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Office Management Questions
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Total cards: 5•Content version: v4•Public deck•Updated: 8/1/2026
Card preview (5)
#1
Front (Question)
What is the acronym used to uniform documentation, and what does it stand for?
Back (Answer)
Subjective Objective Assesment Plan
#2
Front (Question)
What are three pieces of information that should ALWAYS bei ncluded on cage cards and documents?
Back (Answer)
Name Species Sex
#3
Front (Question)
Name three pieces of information you should always try to gather over the phone
Back (Answer)
Name of owner + pet Breed + species Symptoms + cause of calling
#4
Front (Question)
In what ways can you show empathy?
Back (Answer)
Apologizing and say that you understand
#5
Front (Question)
What is one way to show active listening over the phone?
Back (Answer)
Saying yes, nodding, verbal acknowledgement