3.5 Business Systems

A business system that stores, collects and analyses data. Advantages - The system process large amounts of data and organises it so that it can be used for analysis for a business. - It can be used to identify trends and patterns. HOWEVER, - it is expensive to setup, - requires employees to be trained on the MIS - requires accurate data

A business system to improving the relationship between the business and customer by being communicative with customers through emails, surveys, responding to complains and rewarding customer Advantages - customers feel understood - more sales and higher profits Disadvantages - for surveys, data quality may be low if customers skip the survey

A step by step guide in how to carry out a business routine. Any organisation will make a SOP to abide by legal requirements. Advantages - fewer errors - meeting legal obligations Disadvantages - might be costly to adhere to legal obligations - SOPs must be regularly reviewed and updated for any new laws - time consuming as a lot of paperwork

A business system that consists of the steps taken once a customer has made a purchase. The steps are as follows : • customer orders the product / service • the order is confirmed and processed • the sales order is sent to the relevant departments (e.g finance or delivery) • Order is fulfilled by delivering the product / service • An invoice may be provided

A business system to support technicians working in troubleshooting which works as follows : 1. User sends ticket asking for help 2. Technicians receive the ticket & respond 3. When resolved, the ticket is closed. Advantages - all tickets are archived so previous problems are provided with previous solutions - analysis can be conducted Disadvantages - costly for the software and hardware to run the system - technicians need technical expertise regarding the computer systems of the hardware and software