ch 4

 set of rules and guidelines that determine the conduct of a meeting based on three rights: 1. majority rules 2. minority is heard 3. individuals to be heard or represented

A- plastic, paper and wood B- flammable C- electrical D- combustible

System of practical skills that allows an individual to use to the most effective and productive way possible

desired result, or purpose toward which one is working

important factor of time management everyone should have both short and long-term goals

skill or ability to encourage people to work together and do their best to achieve common goals

an individual who leads or guides others or who is in command of others anyone in a group can be a leader if they make a contribution 

can be defined as the bodies reaction to any stimuli to change, alter behavior or adapt to situation called stressors

Often called a dictator. This individual maintains total rule, makes all of the decisions and has difficulty sharing duties. The leader ask for the opinion of others. 

more of an informal type of leader, they believe in non-interference in the affairs of others and strives for only minimal rules or regulations 

established strict standards for maintaining confidentially of health Records

helps provide the body with a burst of energy and the stamina needed to respond to a stressor 

essential to an individuals well-being because it makes a person more alert and raises the energy level (small amounts of stress)

causes opposite reactions in the body after an individual response to a stressor and adapts or changes as needed Results in fatigue or exhaustion

Time and date, location, name, and contact information, description of what happened Who, what, when, where, how, why?

what the Pt (patient) tells you cannot measure or necessarily see it (my knee hurts)

Exchange of information thoughts, ideas, and feelings occurs through verbal means written communication and nonverbal behavior, such as: -facial expressions -body language -touch

be clear and must be in terms that both the sender and receiver understand

have an effect on the physical, mental and emotional health of an individual 

consist of the values, beliefs, attitudes, and customs, shared by a group of people and passed from generation to the next 

Physical disabilities psychological attitudes cultural diversity beliefs eye contact physical touch side effects of medications

encourages personal growth

1.) sender- individual who creates a message to convey info 2.) message- the info/ideas or thought 3.) receiver- an individual who receives the message from the sender

method that can be used to determine whether a communication was successful and that it was properly interpreted