QUALITY MANAGEMENT
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Definition of Quality Management:
Approach focusing on process improvement as a means to meet a set standard
Provides a culture, infrastructure, methodology, and metric for quality improvement. Begins with a belief in the relentless pursuit of continuous improvement toward excellence in products or services, processes, and people:
Lean Six Sigma
What is the meaning/purpose of Six Sigma?
To eliminate variation/reduce error NOTE: answers the question “How can this process be improved?”
What is the meaning/purpose of Lean?
To eliminate waste NOTE: answers the question “Does this process (or step) need to exist?”
Full-time quality improvement project leaders who dedicate 100% of their time to proactively addressing process and quality problems.
Project coaches/leaders (BLACK BELTS)
Contribute 20% of their time on-project time while maintaining their normal jobs.
Project team members (GREEN BELTS)
Mid to senior-level sponsors who review the project, remove organizational barriers, and encourage the team members.
Project sponsors (BLUE BELTS)
What does Lean Six Sigma use as a problem-cause-solution methodology to improve any process through waste elimination and variation reduction?
DMAIC
What does DMAIC stand for?
Define Measure Analyze Improve Control