Chapter 4 - Personal and Professional Qualities of Health Care Worker

being able to identify with and understand another person’s feelings, situation and motives

truthfulness and integrity, able to trust you

being able to rely on you, take on responsibility

willing to learn and adapt to changes

tolerant and understanding

willing to accept criticism and learn from it

Enjoy your work and display a positive attitude

ability to begin or to follow through with a task; self-initiative

ability to say or do the kindest or more fitting thing in a difficult situation

Being competent means that you are qualified and capable of performing a task

Responsibility implies being willing to be held accountable for your actions. Others can rely on you and know that you will meet your obligations

Must always use good judgement in what you say or do.

Become a team player and learn to work well with others

Exchange of information, thoughts, ideas, and feelings

Method that can be used to determine whether communication was successful

Paying attention to and making an effort to hear what the other person is saying

Involves the use of facial expressions, body language, gestures, eye contact, and touch to convert messages or ideas.

Values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.

Cannot be seen or felt, and are commonly called symptoms

can be seen or measured, and are commonly called signs

consists of many professional with different levels of education, ideas, backgrounds, and interested, working together for the benefit of the patient

the skill or ability to encourage people to work together and do their best to achieve common goals

encourages the participation of all individuals in decisions that have to be made or problems that have to be solved

informal type leader, this leader believes in noninterference in the affairs of others